ABOUT THIS PRIVACY POLICY
The Promotions Factory Pty Ltd (TPF), TPF Sports Pty Ltd (TPF Sports) and the Penrith Rugby League Club Ltd, the Penrith District Rugby League Football Club Ltd and its subsidiaries, including the Panthers Foundation (together referred to as the ‘Penrith Panthers’), are committed to protecting your privacy and ensuring all customer information is kept strictly confidential and in accordance with Australian privacy laws, including the Australian Privacy Principles under the Privacy Act 1988.
This Privacy Policy sets out how we collect, use and disclose your personal information. By accessing or using this website, you agree to the collection, use and disclosure of your personal information in the manner described in this policy. This document applies at the same time as the Penrith Panthers Privacy Policy and should be read in conjunction with the Penrith Panthers Privacy Policy, found here: https://www.penrithpanthers.com.au/privacy-policy/
WHY WE COLLECT PERSONAL INFORMATION
We collect personal information in order to deliver products and services you order from us, to improve our service and your customer experience and to save you time re-entering details each time you order from us. We may also collect information for purposes including:
To protect against fraud or theft; and
To provide offers that may be of greater interest or benefit to you.
We disclose personal information we collect for purposes which are incidental to the sale and promotion of our products and services to you. We may also disclose your personal information to the Panthers Foundation.
We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law. When marketing to you, your personal information is only ever used or disclosed for our own purposes or those of our group companies, or the carefully selected commercial partners of us. You may opt out of our direct marketing to you at any time. Our direct marketing materials will tell you how to do this.
We may de-identify your personal information. We may do this for use and disclosure of the anonymous data to determine preferences and shopping patterns.
WHAT INFORMATION WE COLLECT
In most cases, we collect your information directly from you when you register your details, place an order or provide feedback to us, whether online, by phone or in writing, including via email.
The information we collect includes:
your name.
your address, delivery address, phone number and e-mail address.
credit card or other payment details.
other information about your orders; and
records of any communications you have with us.
HOW WE STORE YOUR INFORMATION
Any personal information provided to TPF and TPF Sports is stored on secure TPF servers located within Australia.
WHO WE SHARE YOUR INFORMATION WITH
We have Support Teams based in Australia and other countries including Vietnam who may need to access your information to provide you with support. All TPF and TPF Sports staff, no matter the office location, adheres to consistent privacy protections with the Australian Privacy Principles and your data remains within TPF and TPF Sports’ effective control.
We may need to provide your personal information to third parties who assist us in delivering our products and services. This includes delivery companies, financial institutions, web-hosting organisations and information technology service providers. When your personal information is disclosed to these third parties, we will only authorise them to use your personal information for the purpose that we supplied it to them, and we will ensure that they undertake to protect your privacy.
We may also need to disclose your personal information to government authorities if required by law.
We may also disclose your personal information, including your name and email address, to the Penrith Panthers’ for the purpose of sending you thank you messages, and other communications related to your donation or gift. The Penrith Panthers will handle your personal information in accordance with its own privacy policy. You may opt out of this sharing at the time of donation or by contacting us.
HOW YOU CAN ACCESS AND CORRECT YOUR PERSONAL INFORMATION
We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access and/or correct your personal information or have an enquiry about privacy, please contact our Privacy Officer at: privacy@tpf.com.au
Before we provide you with access to your personal information we may require proof of identity.
LINKED SITES
We are not responsible for the privacy practices of sites linked to this website via hyperlinks, banner advertising or other means. Please take care at all times to check the privacy policies of such third-party sites you visit.
OPTING OUT
At any time, you may opt out of receiving direct marketing communications from us. To opt out, please email unsubscribe@tpf.com.au. Details of how to opt-out of direct marketing communication will be provided on each and every direct marketing communication.
You may opt out of having your personal information shared with the Panthers Foundation by notifying us at the time of donation or by contacting unsubscribe@tpf.com.au.
CHANGES
This Privacy Policy may change over time. If so, the updated policy will be published on this website. It is the responsibility of each user to check from time to time for any changes to this policy.
This policy was last updated in August 2025.
COMPLAINTS AND ENQUIRIES
If you have any enquiries about our Privacy Policy, would like to access or correct the personal information we hold about you or wish to make a complaint about a breach of the Australian Privacy Principles, please contact us at:
Privacy Officer;
TPF Sports (Aust) Pty. Ltd
Level 1, 33-41 Balmain St, Cremorne 3121
Our Privacy Officer will investigate the matter and attempt to resolve it in a timely manner. Our Privacy Officer will inform you about the outcome of the investigation...
More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at enquiries@oaic.gov.au, or on 1300 363 992, or at GPO Box 5218 Sydney NSW 2001.
Privacy Statement – in the operation of the Penrith Panthers Mber+® Store, The Promotions Factory Pty Ltd (TPF) & TPF Sports (who manage this website) collects your personal information for the purpose of providing you with further information in relation to Penrith Panthers membership, merchandising, promotions, special offers and events. Your personal information will be collected and retained by TPF in accordance with the Australian National Privacy Principles and the Privacy Act 1988.
To access or correct personal information held about you by TPF, or to make a privacy complaint, please contact the TPF Privacy Officer via privacy@tpf.com.au or phone: +61 3 9520 1111.