Panthers Mber+®

Help

I have a general membership enquiry. Who can I contact?

Please contact the Membership Team:

Email: footy.membership@panthers.com.au
Call: 1300 PANTHERS
In person: Visit the Footy Hub at Penrith Leagues Club. Operating hours can be found here.

I have a product &/or order enquiry. Who can I contact?

Please contact the Membership Team:

Email: footy.membership@panthers.com.au
Call: 1300 PANTHERS
In person: Visit the Footy Hub at Penrith Leagues Club. Operating hours can be found here.

When do I need to order to receive by Christmas?

To receive your order prior to Christmas, the order must be submitted by November 30, 2025.

I am selecting my entitlements and see a credit. What is this for & can I use it?

This credit is available for you to use within this shop and has been provided as part of your Membership.

How can I apply credit to my order?

Your credit will be automatically applied in the ‘Shipping & Billing’ page in Checkout.

I cannot see my assigned credit. Who can I contact?

Please contact the Membership Team:

Email: footy.membership@panthers.com.au
Call: 1300 PANTHERS
In person: Visit the Footy Hub at Penrith Leagues Club. Operating hours can be found here.

Can I use credits for postage/shipping?

Yes, in the case you do not use the entirety of your credit in your order, the remaining credit will be automatically applied to cover the cost of your shipping.

Does credit expire?

Your Penrith Panthers Mber+ credit will expire on 11:59pm Friday 31st July 2026. If any credit is unused at the end of the season, it will be forfeited.

The product I want is no longer in stock.

Once we have sold out of a product it may be removed from the store. If we’re able to re-stock this product, it will reappear online once it becomes available.

How can I personalise my own Membership items?

Selected items can be personalised with a name. Simply enter your required name/s within our product page(s) prior to adding your item/s to cart.

What are the delivery timings for my order?

Your membership items are made to order. For standard delivery, please allow 10-18 business days for delivery. For express delivery option, please allow 8-10 business days for delivery.

I can see credit at the top of my screen however it’s not being added to my shopping cart. How can I proceed?

Your credit will be automatically applied in the checkout stage. At the checkout stage you will be able to view your subtotal once this has been applied.

Why can’t I see ‘ADD TO CART’ for various membership items?

For any item with multiple design options, please click on your preferred design. The ‘ADD TO CART’ button will then appear for you to proceed. Personalised items will also need an entry added to the required ‘NAME’ field prior to adding to cart.

I’m unsure if the order I placed has been placed.

Once an order has been placed you will automatically receive an order confirmation email outlining your order number, receipt number, products purchase, value of goods and transaction status.

I submitted my order however didn’t receive an order confirmation. What do I do?

Please go to your ‘Account Dashboard’ by clicking on your name in the top right corner. Here, you can view the status of your recent order. There will be three icons on the left of the screen enabling you to view your order, re-attempt payment, or cancel. Alternatively, please contact us The Membership Team at footy.membership@panthers.com.au or call 1300 PANTHERS.

Can I change my order?

Please check all details when placing your order as orders cannot be changed once submitted. In the event the incorrect shipping details have been entered, contact the Panthers membership team as soon as possible and we will attempt to remedy this. In the event your order has been processed and is unable to be changed we cannot accept any responsibility regarding delivery.

I haven’t received my order yet. Who can I contact?

If your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery.

I received my delivery however there is an item/s that is missing/damaged. Who can I contact?

Please contact us via email footy.membership@panthers.com.au and include your order reference number as well as any photos of your item/s you could share with us.

Do you have an exchange and refund policy?

We ask that you choose your items carefully before placing your order - we will not offer exchanges or refunds if you simply change your mind. If you are not satisfied with your purchase, or in the rare event that your goods arrive to you damaged, or different items were received then originally ordered please contact us via email footy.membership@panthers.com.au