Panthers Mber+

Help

I have a general membership enquiry. Who can I contact?

Please contact the membership team at footy.membership@panthers.com.au or call 1300 PANTHERS.

I have a product &/or order enquiry. Who can I contact?

Please contact the membership team at footy.membership@panthers.com.au or call 1300 PANTHERS.

When do I need to order to receive by Christmas?

To receive your order prior to Christmas, the order must be submitted by November 28, 2023.

I am selecting my entitlements & see a credit. What is this for & can I use it?

This credit is available for you to use within this shop and has been provided as part of your membership.

How can I apply credit to my order?

Yes, you can use your assigned credit to cover postage/shipping.

I cannot see my assigned credit. Who can I contact?

Please contact the membership team at footy.membership@panthers.com.au or call 1300 PANTHERS.

Can I use credits for postage/shipping?

Yes, you can use your assigned credit to cover postage/shipping.

I have entitlement choices and credit. Can these items be included in credits & postage fees?

You can redeem your entitlements & available credits within the same order. You may also apply any credits to postage of your order.

Does credit get removed?

Yes, Members need to redeem their credit for their membership pack by 1st August 2024.

How can I personalise my own Membership items?

Selected items can be personalised with a name. Simply enter your required name/s within our product page(s) prior to adding your item/s to cart.

What are the delivery timings for my order?

Your membership items are made to order. For standard delivery, please allow 10 – 14 working days for delivery. For express delivery option, please allow 7 - 12 working days for delivery.

I can see credit at the top of my screen however it’s not being added to my shopping cart. How can I proceed?

Available credits are not automatically added to your order. Please ensure you apply your credits at checkout to finalise your purchase.

Why can’t I see ‘ADD TO CART’ for various membership items?

Available credits are not automatically added to your order. Please ensure you apply your credits at checkout to finalise your purchase.

I submitted my order however didn’t receive an order confirmation. What do I do?

Please go to Account Dashboard by clicking on your name in the top right corner. Here, you can view your recent order. Alternatively, please contact the membership team at footy.membership@panthers.com.au or call 1300 PANTHERS.

I haven’t received my order yet. Who can I contact?

If your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery. Please note if your parcel has had an unsuccessful delivery attempt/s, this will be returned to us for confirmation & re-sending out to you. Alternatively, please contact us via email footy.membership@panthers.com.au and include your order reference number.

I received my delivery however there is an item/s that is missing/damaged. Who can I contact?

Please contact us via email footy.membership@panthers.com.au and include your order reference number as well as any photos of your item/s you could share with us.

I’d like a refund. Who can I contact?

Please contact us via email footy.membership@panthers.com.au and include your order reference number.