I have a general membership enquiry. Who can I contact?
I have a general membership enquiry. Who can I contact?
Please contact the Membership Team:
- Email: footy.membership@panthers.com.au
- Call: 1300 PANTHERS
- In person: Visit the Footy Hub at Panthers Penrith Leagues Club. Operating hours can be found here
I have a product &/or order enquiry. Who can I contact?
I have a product &/or order enquiry. Who can I contact?
Please contact the Membership Team:
- Email: footy.membership@panthers.com.au
- Call: 1300 PANTHERS
- In person: Visit the Footy Hub at Panthers Penrith Leagues Club. Operating hours can be found here
When do I need to order to receive by Christmas?
When do I need to order to receive by Christmas?
To receive your order prior to Christmas, the order must be submitted by November 20, 2024.
I am selecting my entitlements & see a credit. What is this for & can I use it?
I am selecting my entitlements & see a credit. What is this for & can I use it?
This credit is available for you to use within this shop and has been provided as part of your Membership.
How can I apply credit to my order?
How can I apply credit to my order?
Your credit will be automatically applied in the ‘Shipping & Billing’ page in Checkout.
I cannot see my assigned credit. Who can I contact?
I cannot see my assigned credit. Who can I contact?
Please contact the Membership Team:
- Email: footy.membership@panthers.com.au
- Call: 1300 PANTHERS
- In person: Visit the Footy Hub at Panthers Penrith Leagues Club. Operating hours can be found here
Can I use credits for postage/shipping?
Can I use credits for postage/shipping?
Yes, in the case you do not use the entirety of your credit in your order, the remaining credit will be automatically applied to cover the cost of your shipping.
I have entitlement choices and credit. Can these items be included in credits & postage fees?
I have entitlement choices and credit. Can these items be included in credits & postage fees?
You can redeem your entitlements & available credits within the same order. You may also apply any credits to postage of your order.
Does credit expire?
Does credit expire?
Your store credit will remain in your account for the duration of the Membership season; if it is unused at the end of the season, it will be forfeited.
How can I personalise my own Membership items?
How can I personalise my own Membership items?
Selected items can be personalised with a name. Simply enter your required name/s within our product page(s) prior to adding your item/s to cart.
What are the delivery timings for my order?
What are the delivery timings for my order?
Your membership items are made to order. For standard delivery, please allow 10-18 business days for delivery. For express delivery option, please allow 8-10 business days for delivery.
I can see credit at the top of my screen however it’s not being added to my shopping cart. How can I proceed?
I can see credit at the top of my screen however it’s not being added to my shopping cart. How can I proceed?
Your credit will be automatically applied in the checkout stage. At the checkout stage you will be able to view your subtotal once this has been applied.
Why can’t I see ‘ADD TO CART’ for various membership items?
Why can’t I see ‘ADD TO CART’ for various membership items?
For any item with multiple design options, please click on your preferred design. The ‘ADD TO CART’ button will then appear for you to proceed. Personalised items will also need an entry added to the required ‘NAME’ field prior to adding to cart.
I submitted my order however didn’t receive an order confirmation. What do I do?
I submitted my order however didn’t receive an order confirmation. What do I do?
Please go to your ‘Account Dashboard’ by clicking on your name in the top right corner. Here, you can view the status of your recent order. There will be three icons on the left of the screen enabling you to view your order, re-attempt payment, or cancel. Alternatively, please contact us The Membership Team at footy.membership@panthers.com.au or call 1300 PANTHERS.
I haven’t received my order yet. Who can I contact?
I haven’t received my order yet. Who can I contact?
If your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery. Please note if your parcel has had an unsuccessful delivery attempt/s, this will be returned to us for confirmation & re-sending out to you. Alternatively, please contact us via email at footy.membership@panthers.com.au and include your order reference number.
I received my delivery however there is an item/s that is missing/damaged. Who can I contact?
I received my delivery however there is an item/s that is missing/damaged. Who can I contact?
Please contact us via email footy.membership@panthers.com.au and include your order reference number as well as any photos of your item/s you could share with us.
I’d like a refund. Who can I contact?
I’d like a refund. Who can I contact?
Please contact us via email footy.membership@panthers.com.au and include your order reference number.